Questions and answers
Here you find questions & answers. You can often quickly get an answer to your question by reading among them.
FAQ
First, make sure you have enough money in your account. Also check that your card is activated for internet purchases. If the problem persists, we recommend that you contact your bank and ask them to investigate the problem.
Rentsafe.com.au is a housing portal whose goal is to gather the entire Australian housing market under one roof to facilitate contact between housing applicants and landlords.
Rentsafe.com.au collects housing listings from all over the country and gives you a clear overview of vacant homes. When you find a home that matches your interest, you can contact the landlord directly. The majority of listings require you to be verified in order to contact the landlord.
How long it takes for you to find a home is beyond our control. It depends on how active you are in your search effort, how many landlords you contact and in which areas you are looking for housing.
At Rentsafe.com.au, the safety of our users is very important. As part of increasing security, we give our users the option to verify their account, which means that we can ensure that the person behind the account is a real person.
As a verified member, you have unlimited access to all homes and can contact all landlords.
The verification is a subscription which is activated until you cancel the subscription yourself. Payment is automatically deducted from your card monthly. We give you the opportunity to a trial verification for 2 days for only AUD 1, which is then renewed with AUD 80 per month if you choose to continue.
The subscription is automatically renewed until you end the subscription yourself. This information appears before the purchase and after the purchase in your order confirmation. The verification has no binding period and can be canceled at any time.
Rentsafe.com.au does not own or lists homes for rent, so Rentsafe.com.au has no housing queue. However, some advertisers on the site may have housing queues.
The housing listings are published until the advertiser deletes the listing. If a listing disappears, it is because the home is rented out.
How Do I Find A Home?
Rentsafe.com.au is a housing portal whose goal is to gather the entire Australian housing market under one roof to facilitate contact between housing applicants and landlords. Rentsafe.com.au collects housing listings from all over the country and gives you a clear overview of vacant homes. When you have found a home that matches your interest, you can contact the landlord directly.
Rentsafe.com.au is a housing portal whose goal is to gather the entire Australian housing market under one roof to facilitate contact between housing applicants and landlords. At Rentsafe.com.au you will find thousands of housing listings from different sources. On the one hand, we have listings that landlords advertise regularly at Rentsafe.com.au, in addition to that we collect listings from various housing sites throughout Australia.
You do not need that. Rentsafe.com.au makes no demands on you. The landlords may make demands, contact the landlord from the listing to get more information. It is up to the landlords to decide what they require and not.
At Rentsafe.com.au you will find listings for everything from apartments, rooms to houses. Both first and sub-let contracts.
If you are already registered as a housing-seeker, you first need to log in to your account.
You can then use the search function to search for homes according to your wishes. You can filter your search to see only listings that are relevant to you.
To contact the landlord, you need to be verified, you can try the verification for AUD 1 for 2 days and then AUD 80/month until you cancel the subscription.
Tips About Your Search for a Home
Finding a home can often be a lengthy process which requires patience and continuity.
Below are a few tips that can speed up the process:
It is important that you consider your needs around your next home, and that you distinguish between what is necessary and what is desired.
The more open-minded you are, the greater your chances of finding your next accommodation. Maybe it's more important for you to have that extra bedroom than to live as centrally as possible? Your chances increase significantly the wider you search.
Make sure to create a serious and professional presentation that really describes you as a person and your needs well.
Also make sure to apply for housing every day as the site is updated daily and new housing can be found.
It is important that you create a good presentation about yourself both in your profile and when you contact the landlord. Keep in mind that landlords want to know as much as possible about their potential tenants.
Your presentation should be short and concise and easy to skim through to quickly create an image of you and your needs.
Many landlords use your presentation to asses who you are and to determine if you are a good fit for the home. That is why it is important that your presentation reflects who you are, what your needs are, and why the landlord will be happy with you as a tenant.
When you send messages to landlords, it is important that you specify and adapt the message to the current accommodation. Keep in mind that landlords can receive a lot of messages and thus they only respond to the most relevant messages.
Take as a starting point not to show interest in housing that is not suitable for you. If you see that the rent is AUD 2000 but your budget only allows a rent of AUD 1000, it is not relevant for you to show interest in this home. Also, avoid asking for details and information already stated in the listing.
Upload a profile picture is not a requirement, but definitely a recommendation.
Many landlords prefer to be able to see who they are talking to, just as much as you want to see pictures of the home in a housing listing.
Profiles that have a profile picture are guaranteed to get more answers. You can upload your profile picture quickly and easily under your account settings.
Contact advertisers/landlords
It is common for users to create multiple accounts with Rentsafe.com.au and then forget which of the accounts they activated the verification on.
Are you unsure if you have created multiple accounts with Rentsafe.com.au? Have you activated the verification but cannot contact the landlord? Contact us at support@Rentsafe.com.au
Many landlords gather several applicants and evaluate these in peace and quiet before deciding. It is perfectly normal for you to wait at least 10-14 days before receiving a response from a landlord.
Especially in large cities where demand is high, it can be difficult for the landlord to respond to all stakeholders. Therefore, many landlords start by responding to the messages that are most relevant.
To contact a landlord, you have the opportunity to send a message to him through the listing. In some cases, you can even be redirected to the source listing so you can contact or show your interest there.
Please note that you must verify your account before you can contact the landlord.
At Rentsafe.com.au, we are constantly working to create a secure portal for our users. A big part is that the majority of our users are verified so that you can feel confident that there is a real person behind the account.
Below are some tips:
- Be extra vigilant when the ad text is in English, but the communication with the landlord takes place in another language.
- If a landlord asks you to verify a credit report with the help of Bank ID, it is usually a case of fraud.
- Never pay rent or security deposit in cash, ask to make a bank transfer so that the money can be traced.
- Always make sure to get a written contract and check the landlord's ID card
- Always relisting the contract carefully
- Never pay anything in advance, before the contract is signed and you have received the keys
Verification - Subscription
Within the EU, you always have a 14-day right of withdrawal.
When you activate the verification, which is a subscription, you have a 14-day right of withdrawal as long as the subscription has not been used.
When you activate the verification at Rentsafe.com.au, it is used immediately, which you accept in the terms and conditions when you activate the verification, this means that the right of withdrawal lapses as soon as you activate the verification. The right of withdrawal is thus agreed away, this is when you immediately get access to all the benefits that the verification brings.
You can easily cancel the verification by logging in to your account, clicking on settings and then on verification.
At the verification section, click on manage and there you can then choose whether you want to cancel your subscription.
Please note that you can only cancel the verification on your own according to the above instructions. You cannot cancel the verification by e-mail due to security reasons.
When you activate your verification/subscription, you do not commit to anything. You can always cancel your subscription and you do not commit to anything other than what you have already paid.
Security at Rentsafe.com.au
Other users do not see your email address or phone number. Your password is encrypted and can thus never be displayed to anyone, including the staff at Rentsafe.com.au.
At Rentsafe.com.au, we take security very seriously, so that you can feel safe when applying for your new home. The majority of our users are verified so you can feel confident that it is a real person on the other side of the screen.
You can easily reset your password. To reset your password, first click on "Login" and then "Forgot your password?" and then follow the instructions.
Contact & Support
If you have any questions or concerns, you are always welcome to contact us. We respond to messages during weekdays between 09.00-15.00
